Moving IT Support to Cloud Based IT Service Management: What Actually Changes
Posted by servodesk 2 hours ago (https://guestpostglobal.com/@servodesk/moving-it-support-to-cloud-based-it-service-management-what-actually-changes)
Description: Most it service management itsm software follows ITIL, which sounds bureaucratic but really just gives everyone shared vocabulary for these steps. Underneath sits a rules engine handling the routing and a knowledge base so the same fix doesn't get reinvented every fortnight.
Category: Business
Tag: #CloudITSupport #CloudBasedITServiceManagement #ITServiceManagement #CloudComputing #ITSupport #ITSM #DigitalTransformation #CloudMigration #ManagedITServices #ITInfrastructure #TechSupport
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